Waling GRM

The Web based application is an integrated tool for Grievance Management for Waling Municipality. The system facilitate Grievance Tracking in Municipality.

• Create categories and sub-categories of grievances
• Register new grievance
• Attach related document of the grievance
• Add grievance cell members to grievance
• Create and manage grievance status
• Create follow-up statement by date
• Add details of the institution and a management representative to link with grievance
• Assign complaints to grievance cell members based on the complaint type
• Update grievance status and progress
• View Grievance by date, department, and subject case. no, category, sub-category, status, location, project and other parameter
• Other customizable report and filter method
• Create summery sheet of grievances
• Generate reports on a monthly basis in word/pdf/excel format
• E-Mail template for auto-email triggering
• Backup and Recovery
• Manage Department; Ward; User and Role
• System Administration